Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support
A member of our support team will talk with you first to determine the nature of the problem.
You will find the answers to security questions and system configuration requirements on the
join.me Help page.
How It Works
Call 1-800-767-1062 and ask for a technical support representative. This is required! Once you are on the
phone with a member of our support team, you will be asked to connect to https://www.goto.com/joinme/join-meeting in your web browser.
Enter the 9-digit number provided by your technical support representative.
Click the Join Meeting button.
With your permission, your support representative can view your screen and share control of your mouse and keyboard.
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.