Standard Return Policy
All returns require a Return Material Authorization (RMA) number. The RMA team at DEPCO issues RMA numbers following a review of each RMA request as they are submitted. Each request will be approved or denied on the basis of the following guidelines.
Permissible Timeframe for Return
DEPCO provides a thirty (30) day return policy. ALL requests for a RMA must be made within thirty (30) days from the invoice date. RMA numbers issued by DEPCO are only valid for thirty (30) days and the product must be returned to DEPCO within this timeframe.
Defective or DOA Product
Product that is defective or Dead On Arrival (DOA) will be repaired, replaced, or credited according to the manufacturer’s warranty at DEPCO’s discretion.
Restrictions on Returns
Non-defective returns are accepted for credit or exchange at DEPCO’s discretion. All non-defective returns are subject to a fifteen percent (15%) restock fee.
All products returned must be complete. This includes all original manufacturer’s protective packaging, documentation, or other accessories originally shipped with the product, and original UPC codes on the box. Incomplete returns may be returned to the Customer or assessed an incomplete return fee of up to twenty-five percent (25%) in addition to any other fee(s). Returns received with the original manufacturer’s box written upon or where the Customer did not use an adhesive shipping label will be assessed a defaced carton fee of fifteen percent (15%) in addition to any other fee(s).
Credits are not applicable on Freight charges.
Shipping Damage
If product arrives with damage that is visible or likely to have affected the contents of the boxes, the preferred method of handling it is to refuse delivery of the shipment due to damage by the carrier. The carrier will be responsible for returning it to DEPCO. The Customer must note the reason for refusal on the carrier’s ‘attempted delivery’ record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier’s ‘delivery record’ in order for DEPCO to file a damage claim. The recipient must save the product and all packing it arrived in and notify their DEPCO representative immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within fifteen (15) days from the invoice date will result in the request being denied as out of return eligibility.
Overgoods
Overgoods are unauthorized returns. Any products returned to DEPCO without a valid RMA number will be considered Overgoods. The Overgoods may be returned to the Customer and the Customer may be charged a $50 processing fee per shipment returned, plus related freight charges. If the Customer refuses the shipment of Overgoods from DEPCO or returns the Overgoods to DEPCO a second time without DEPCO’s prior authorization, the Customer agrees to relinquish all right and title to and waives all claims against DEPCO for credit related to such products.
Obtaining an RMA
The DEPCO RMA team can be reached at 1.800.767.1062 and they will determine if the product is eligible for a RMA. No returns of any type will be accepted without a RMA number. For prompt service, please have as much of the following information available as possible: Customer name, Customer account number, original invoice number(s), Order number(s), Customer purchase order number(s), part number(s), serial number(s), SKU(s) and quantity, product condition, and reason for the return request. The Customer is responsible for shipping charges on returned items and all risk of loss. DEPCO recommends that all shipments have full insurance coverage. DEPCO will provide prepaid shipping labels or credit Customer’s one-way shipping charges for returns that are caused by DEPCO error. If the original box is not suitable for shipping, the Customer is responsible for repacking the product to avoid damage to the original packaging and the product itself. Boxes made of thin cardboard with clear plastic wrapping are an example of boxes that may need to be repackaged or over-boxed. The Customer should discuss the possibility of restocking fees being assessed with DEPCO’s RMA representative. The RMA representative will be able to provide the amount of and reason for the fee(s) on a case-by-case basis. If approved, the RMA team will provide the RMA number, "ship to," and other pertinent information. Clearly mark an adhesive shipping label with this information and place it on the box.
THE ORIGINAL MANUFACTURER'S BOX MUST NOT BE WRITTEN UPON