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Step 1: |
Call 1-800-767-1062 and ask for a
technical support representative. This is required! Once you are on the
phone with a member of our support team, you will be directed back to this page
after your support representative provides you with a unique connection code.
You will then enter the code in the field below and click the Click Here
button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small
virus-free plug-in. |
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| Step 3: |
With your permission, your support
representative can view your screen and share control of your mouse and
keyboard. |
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| Step 4: |
You are in full control of your
computer at all times. You always have overriding control of your mouse and
keyboard, and you can end the screen-sharing session at any time. |
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